Terms and Conditions for Sales
Eleanor Rogerson will endeavour to post items within 3 days of receiving payment, ideally within 1 working day. Personalised or custom items will take longer as they will have to be made prior to posting, but the timescale can be discussed as part of the commissioning process. Back order items will typically take two weeks, but at busy times may take a bit longer. Free shipping is offered to UK buyers and this is typically second class small parcel with Royal Mail. Shipping to other countries is usually Royal Mail tracked and signed. Higher value purchases in the UK may be shipped with enhanced postage. Please note that I often re-use packaging.
Buyers are responsible for any customs fees, handling charges, VAT and import taxes that may apply. Eleanor Rogerson is not responsible for delays due to customs.
The buyer has a right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer’s right in UK law). The buyer has the right to do this up to 14 days after receipt of the items and a full refund including the cost of the outgoing postage will be made within 14 days of Eleanor Rogerson receiving the returned item(s). The buyer is responsible for paying for the cost of return postage, plus any import fees incurred when the parcel was originally shipped. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please note: Unless faulty, items that are personalised, bespoke or made-to-order to your specific requirements are non-refundable.
Cancelling a Transaction
The buyer must inform Eleanor Rogerson if they wish to cancel the order and they must do this by email. Eleanor Rogerson will provide a full refund of the cost of the item and any postage costs within 14 calendar days of receiving the returned item(s), not including any import fees such as VAT or customs. If the goods have not yet been sent, refunds will be provided within 14 days of receipt of the notification of cancellation. To cancel an order, please contact Eleanor Rogerson by email at firstname.lastname@example.org as soon as possible.
Return of Faulty Goods
The buyer has a right to return goods if they develop a fault within six months of receipt of the goods. Depending on the circumstances, they may be entitled to a refund (full or partial), a repair or replacement.
If the item does not arrive within 14 days of the email confirming it has been posted, it will be assumed that the item has been lost. Please contact Eleanor Rogerson to discuss a refund or replacement. As the majority of items are one-offs, a replacement may take additional time to be made.
This website is https://eleanorrogerson.co.uk
Eleanor Rogerson complies with the principles of the General Data Protection Regulations (GDPR) when dealing with all data received from visitors to the site. She will only hold the data necessary to sell products and reply to messages. She only holds personal data for as long as necessary. Once data is no longer needed it is deleted from her files.
Eleanor Rogerson will never sell, rent or exchange mailing lists or knowingly share your data.
In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, she will never send bulk unsolicited emails, (popularly known as Spam) to email addresses.
She may send emails to existing customers or prospective customers who have enquired or registered with her, regarding products or services directly provided by her. To unsubscribe, please reply with ‘unsubscribe’ as the message title.
Payments are processed by third party organisations to help with data security. Eleanor Rogerson will not receive your card information from these parties.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data that is held about you, including any data you have provided to the site. You can also request that any personal data is erased. This does not include any data this must be kept for administrative, legal, or security purposes.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Comments, Reviews and Contact Forms
When visitors to this website leave comments or reviews on the site, data is collected from the form plus the visitor’s IP address and browser user agent string to help spam detection.
If you leave a comment, the comment and its metadata are retained indefinitely. This is to enable recognition and approval of any follow-up comments automatically instead of holding them in a moderation queue. Visitor comments may be checked through an automated spam detection service.
For users that register on the website, the personal information they provide in their user profile will be stored. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on the site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, a temporary cookie will be set to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, several cookies will be set up to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
For any additional clarification of any of the above, please contact Eleanor Rogerson on email@example.com.